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I absolutely love the little dormouse .
Lovely little sculpture, as described and arrived promptly. Was disappointed that I couldn’t get in touch with anyone before making the order though - no reply to my emails or Facebook messages. I was hoping to get an alternative item to this, and started to worry this wasn’t a genuine company from the lack of replies!
Hi Fern,
Thank you so much for your feedback and for your kind words about the sculpture—we’re glad you love it! We’re really sorry to hear about the trouble you had trying to reach us before placing your order. We’ve checked our records but, unfortunately, couldn’t find any emails from you. As a small team, we currently don’t offer customer service through our social media channels, which is something we’ll aim to make clearer moving forward.
We completely understand how frustrating that must have been and sincerely apologise for the worry it caused. We genuinely appreciate your support and are always here to help—feel free to reach us directly via email at cs@blackbird-london.com for any future queries.
Thanks again for choosing us!
Emma