Delivery Policy
Due to the ongoing issues with Royal Mail, please allow extra time.
Quick note!
- Indicated shipping timeline is an approximate number of days an order takes to deliver from the ship date indicated at checkout and does not include weekends, holidays and any unforeseeable delays on the courier's end (weather, volume, traffic, etc.). Delivery may be delayed if a change of delivery option is submitted on the customer's end. If your order consists of pre-order items, the dispatch date may change.
- Royal Mail International may be subject to additional customs duties and service fees. Please note that Blackbird Jewellery has no control over them and cannot advise the cost, as they vary by country. For more information, please get in touch with your local customs office. Remember that we cannot reimburse you for duties and taxes paid upon delivery.
- We aim to dispatch your item/s as soon as possible. Once an order has been placed, it's passed on to our packing and dispatch team to organise your order for delivery. We deliver all parcels via Royal Mail Tracked Delivery Service and provide tracking numbers with all orders. You will receive an email message which allows you to track your delivery. Any orders placed with pre-order items will be dispatched when all items are in stock. We do not take responsibility for orders left outside the address when the customer is not in to sign.
UK Royal Mail Standard Delivery
Free on orders over £50, £3.99 for orders up to £49.99.
- Dispatched with Royal Tracked 48 Tracked Service.
- You will be notified when your order is despatched and provided with a tracking link - track your order here: https://www.royalmail.com/track-your-item
- Once dispatched, we aim to deliver in two to four working days, excluding the weekends. Still, they can take up to 6-8 working days during busy periods & calendar holidays.
- Select 'FREE Standard Delivery' when ordering online.
- Orders placed before 3 pm will be dispatched the same day (Monday-Friday) So, for example, if you ordered on Friday before 3 pm, your order will arrive by the following Monday. Orders placed after 3 pm will be dispatched the following working day (tracking information available). If your order is placed after 3 pm (BST), it will be dispatched the next day.
- Orders placed on Saturday or Sunday will usually be delivered on Wednesday or Thursday at the latest.
- Orders for delivery within Northern Ireland, Channel Islands, Isle of Man, Scotland, Scottish Highlands and Islands, Scilly Isles, and the Republic of Ireland may take longer; please allow three extra days.
Please note: UK Public Holidays will affect delivery dates. We are unable to deliver on Saturdays, Sundays and Bank Holidays. Orders placed after the relevant cut-off time will be treated for delivery purposes as having been placed the next working day.
Click & Collect
Click & Collect from our London Boutique is available for all online orders and takes around 1 day if items are in stock. Select the 'Collect' option on the online Checkout page, and a member of our Boutique team will contact you once your order is ready to collect in-store. You can collect between 2 - 5 pm once the order is ready from the below address:
Blackbird Jewellery
2 Ashness Rd,
London
SW11 6RY
International Delivery
We use Royal Mail International Tracked depending on the Country.
- European & International Delivery is £16.99 - £21.99 (We ship internationally. Prices and delivery times vary depending on destination)
- Orders will be dispatched/delivered within 5-15 working days once dispatched (tracking information available). This depends on the service you have chosen.
- All items sent via Royal Mail are Tracked to ensure a secure, quick and reliable service. Your order will be delivered to your door within 5-15 days of dispatch.
- Please ensure that the correct address details are provided on your order in compliance with the recipient country's postal requirements - incorrect information can result in packages being returned to us in the UK, and we cannot re-send without an additional postal fee.
* Please note that delivery times depend on your item's stock availability. Once your order has been dispatched, you will receive a confirmation email with tracking details.
Your parcel will need a signature on arrival, so we cannot send it to an unmanned PO BOX.
Please note: if attempts have been made to deliver your item and it is returned to us, you will be liable for a re-delivery charge of the value stated above.
European Countries/Switzerland IMPORTANT
Between the UK and the EU
Orders sent between the UK and EU may incur additional taxes and courier fees. If applicable to your order, we will calculate these for you and add them at checkout. Once you've paid for your order, there will be no need to pay additional fees on receipt.
Unfortunately, Blackbird Jewellery is not registered for Value Added Tax in Europe/Switzerland, and items shipped to Switzerland and European countries may be subject to excise duty and Value Added Tax. In some cases, when the mail service is used, the customer is considered an importer and is obliged to pay the relevant tariffs. These are levied by the Swiss Mail Service when the shipment is delivered. You will find further details on the websites of the Swiss Customs Authorities and European countries.
The value-added tax costs should not be confused with the carriage charges paid by the sender when the consignment is posted.
The prices charged on our site are in UK GBP £ Sterling. If you use an international card or bank account to pay for your goods, the exact price you will pay depends on your bank's exchange rate at the time of ordering. Please speak to them for further information.
Suppose your order is returned to us because the courier or postal service could not complete the delivery for whatever reason. In that case, you will be responsible for the repeat delivery costs.
Between the UK and the Rest Of the World
Orders from the UK to the rest of the world may incur local duties and taxes. Currently, we DO NOT handle these charges for you. Therefore, you will need to pay locally for these upon receiving your order.
Please get in touch with your local customs office if you need further information before placing your order. If you refuse to pay the charges due on the parcel, it will be abandoned by your country's customs authority, and you will not be refunded. If there are any outstanding charges (including, but not limited to: holding fees, entrance fees, and abandonment fees), these may also be billed to your payment method.
Lost/Delayed Post
We choose the most reliable and economical postal service to ensure your packages arrive quickly and securely. However, a post can occasionally be delayed or missing in action for reasons out of our control. If you think your order may be delayed/lost, we will do all we can to help.
- Please let us know if you have not received your parcel within fifteen days of dispatch for UK orders. For non-UK orders, please wait for at least twenty days before contacting us.
- Suppose your item may sometimes go missing in the post. We cannot investigate any item that has not been delivered unless 15 working days have passed since the date the item was dispatched. This is due to Royal Mail's terms.
- All claims must be made within 28 working days of the dispatch date (for your dispatch date, check your ‘Dispatch Confirmation’ email).
- If your purchase has not arrived within the expected time, please check tracking, and also check with your neighbour or your local Delivery Office.
The 15 working day period before an investigation and 28 working day deadline may be extended when normal delivery times are disrupted, and delays beyond our control occur.