Terms & Conditions

These are the terms and conditions which apply to your purchase of jewellery, accessories and other goods (“goods”) from the Blackbird Jewellery website, blackbirdjewellery.com (the “website”).

The website and goods are provided by Blackbird London Limited, a company registered in England under number 08032456. (“we”, “us”, “our” “the Company”). When we refer to “you” and “your” we mean the user of the website and purchaser of goods.

These terms and conditions form a legally binding contract between us and you. Your acceptance of the terms and conditions is given when you purchase goods from us. You should read these terms and conditions carefully before buying anything from this website.

We reserve the right to change the terms and conditions under which the website and the goods are provided. Any such change in terms and conditions will be effective to all new orders once included in the text of these terms and conditions and published on the website. You should check the terms and conditions posted on the website periodically to ensure that you are aware of and comply with the current version

 

1. DESCRIPTIONS & PRODUCT INFORMATION

All products displayed on www.blackbirdjewellery.com are available only whilst stock last. Every effort has been made to correctly reflect product colours as accurately as possible, however, as each product is hand-made, finishes and colours may vary slightly.

All drawings, photos, descriptive matter and specifications are published for the sole purpose of giving an approximate idea of the products described by them. We will take reasonable care to ensure that all details, descriptions and prices of products appearing on www.blackbirdjewellery.com and in print material are correct at the time when the relevant information was entered into the system. Although we aim to keep www.blackbirdjewellery.com as up to date as possible, the information including product descriptions, may not always reflect the position at the exact moment you place an order.

We reserve the right to withdraw any products from this website at any time and/or remove or edit any materials or content on this website. All products comply with appropriate safety and consumer regulations.

 

2. PURCHASING PRODUCTS

The prices displayed on this site are quoted in GB Pounds. Prices quoted in GB Pounds include VAT at 20% (UK Tax) and are subject to change if the applicable rate of VAT changes before your order is accepted. All prices are quoted exclusive of postage and packaging, which will be charged at rates specified during the checkout process.

All credit/debit cardholders are subject to validation checks and authorisation by the card issuer. If the issuer of your payment card refuses to or does not, for any reason, authorise payment to us, we will not be liable for any delay or non-delivery.

Where there is a delay or likelihood of delay in the supply of products, we will advise you as soon as practical. If the products cannot be delivered within the stipulated time as per your order, we will notify you of the delay and you may either cancel your order or agree a further delivery time with us.

We will confirm acceptance of your order by e-mail. We reserve the right at all times and at our sole discretion to refuse to accept any order.

If you exercise your right to cancel your order but the goods have already been dispatched, please follow our Returns Procedure.

 

3. PROMOTIONS

Promotional Codes - This offer is only available online at www.blackbirdjewellery.com. To claim your 10% discount online, visit www.blackbirdjewellery.com and type the offer code XXXX in the promotional box once you have added the item(s) to your shopping basket. Voucher/code cannot be used in conjunction with any other voucher, promotional code or discount on the site. Offer does not apply to delivery charges. Please check relevant delivery terms and conditions online. Any refunds will take into account the discount. Blackbird London reserves the right to changes these terms and conditions on reasonable notice.

General terms and conditions for promotional codes and discount offers

  • Unless otherwise specified, promotional codes and/or discount offers cannot be used in conjunction with any other offer.
  • Unless otherwise stated, offers do not apply to delivery charges. Please check relevant delivery terms and conditions online.
  • Any refunds will take into account the discount applied as part of the offer.
  • Offers are not valid against the purchase of gift vouchers or gift cards
  • Blackbird Jewellery reserves the right to decline to accept orders where, in its reasonable opinion, a promotion code or discount is invalid for the order being placed or is the subject of fraudulent activity.
  • Blackbird Jewellery reserves the right to change these terms and conditions or withdraw a promotion at any time on reasonable notice.
  • These terms and conditions are governed in accordance with the laws of England and Wales.

4. CANCELLATIONS & RETURNS

If you’re unhappy with your purchase we will happily refund or exchange your items within 28 days of receipt of your goods. Items bought through our website are returned at your own expense and should be unused, in a fully resalable condition with its original packaging. To exercise your right of cancellation you must give written notice to Blackbird Jewellery via letter or e-mail with full details of your order along with reasons for the cancellation.

Once your return has been received, your refund will be processed and this can take up to 10 working days. If you are unable to arrange a return, we will collect the item from you and will apply an appropriate collection charge. This charge will be the same cost as the original delivery charge levied and will be deducted from the refund value when processed. To arrange a collection please contact us on the details below. 

Made-to-order or sale items are not returnable or refundable unless they are found to be faulty.

If you wish to exercise your right to cancel your order please contact cs@blackbird-london.com or call 0207 738 2105.

 

5. DATA PROTECTION

Blackbird Jewellery complies by GDPR regulations, all customer and subscriber data has been collected on an opt-in basis where the customer or subscriber agrees to receive marketing communications via email or post from Blackbird Jewellery.

Customers or subscribers can request the personal information held by Blackbird Jewellery by emailing cs@blackbird-london.com and can request all data be removed and/or deleted. All newsletter also include an unsubscribe button should they choose to no longer receive marketing communications.

 

6. ORDERS & PAYMENT

Goods that are bought through our website require full payment immediately.

 

7. COLLECTIONS & DELIVERY

Blackbird Jewellery goods are sent out via Royal Mail Delivery.

In the event that goods arrive damaged, we require you to inform us immediately with photographic evidence. Doing so has no influence on your rights but will help

Blackbird Jewellery make its own claim against the delivery agent.

We strongly advise you to thoroughly check your goods upon receipt. To protect your interests, any claim concerning short delivery and/or damaged and/or defective goods found on delivery or at a later date must be notified to us within 14 days of receipt of the goods. We do not accept any claims for damage caused by you the customer.

Blackbird Jewellery reserves the right to charge you for additional costs that may incur due to failed deliveries.

Please refer to our Delivery & Returns policy for more information.

 

8. DATA PROTECTION & SECURITY

We reserve the right to keep all customer details on Blackbird Jewellery’s ordering system and a paper copy of your details at our Head Office until we deem it suitable to destroy them. We will take all reasonable steps to ensure all information remains confidential

We encrypt your credit/debit card information to ensure your transactions with us are private and protected. We accept orders only from web browsers that permit communication through Secure Socket Layer (SSL) technology – this means you cannot inadvertently place an order through an unsecured connection. Most web browsers above version three support this security.

By signing up to our newsletter with your e-mail address you are agreeing to receive our marketing e-mails. We will not share this data with any 3rd party partners. You can unsubscribe to our emails at any time, by following the link at the bottom of the e-mail.

Please refer to our Privacy & Cookies for more information.

The Registered Company address of Blackbird Jewellery is:

Blackbird London Ltd,
2 Ashness Road,
London,
United Kingdom,
SW11 6RY